Terms and Conditions
JUNK Group Pty Ltd trading as Hydro Blast Herein referred to as ‘HydroBlast’
ABN 72637365621
Head office 116 Furner Ave North Geelong
Phone 0433 444 555
JUNK.com.au
Terms and Conditions of Service
Acceptance of an Invoice, booking or service from JUNK Group Pty Ltd trading as HydroBlast is acceptance of the below Terms & Conditions.
Terms & Conditions
HydroBlast Cancellation Policy
Cancellations are permitted at no charge if cancelled at least 24 hours prior to the scheduled booking date and time.
For cancellations made within 24 hours of your booking date and prior to the commencement of the service or upon arrival of our service team, HydroBlast reserves its right to charge a cancellation fee of $599. This cancellation service fee is charged at the discretion of the HydroBlast team. Any questions regarding this cancellation policy can be directed to [email protected]
Payment Policy
All payments are to be made once the HydroBlast service is completed. Payments are to be via debit or credit card only as directed by the HydroBlast team.
Invoices are subject to the discretion of HydroBlast and they are to be paid same day as the invoice date of issue. Payment remittance is to be sent to [email protected]. Late payment fees apply. Late payment fees are as follows - $50 per 7 days from the date of issue of the invoice. All accounts that remain outstanding are subject to interest, calculated monthly and levied at a rate equivalent to the General Interest Charge rate. These charges shall compound and interest will accrue on the total outstanding balance at the end of each month.
If the invoice remains unpaid from the invoice date then this invoice will be sent to Victorian Civil and Administrative Tribunal (VCAT) for a tribunal hearing to determine the claim and outstanding amount. If a VCAT claim is required then a administration fee of up to $1,500, levied at the discretion of HydroBlast will apply, inclusive of any fees payable to VCAT.
In the Terms and Conditions detailed below; the words supplier and client will have the following definitive meaning:
Supplier: refers to Hydroblast.com.au (JUNK GROUP PTY LTD) as being the service provider. Client / Customer : refers to the person(s) or company named on the booking / delivery docket responsible for hiring the HydroBlast.com.au service. If the client comprises of more than one person; written expression will include each of them jointly and severally.
Terms & Conditions
1. Quotation of service required and vehicle provided is an estimate only and is solely based upon the verbal descriptions provided by the client of the size, volume or area to be cleaned, the condition of the area, or, where available, from
the photos provided to us. Any additional resources or time required for completion outside of the quoted amount will incur additional charges at the rates specified below.
2. The additional service charges for HydroBlast services above the quoted service apply at the rate of $179 per hour.
3. Full payment is required prior to the HydroBlast service being finalised. The client agrees to pay for additional volumes required whilst the service is being completed and prior to the service being completed.
4. On the nominated service day, the client agrees to arrange unobstructed access to the item or area for provision of service. If access is obstructed and the driver is unable to obtain appropriate access to the item or area, the client will receive notification via phone, text or email as applicable. The driver will then make one more attempt to complete the service. Any additional attempts will incur extra charges which will be payable by the client to the supplier. The client agrees that any obstructions to access resulting in delays incur a charge of $179 per hour for any repeat service attempts made by the supplier.
5. It is the responsibility of the client to determine the suitability of the chosen area for HydroBlast service. It must be suitable for the location of the HydroBlast Vehicle, have clear easy access parking, be clear of overhead power lines and cables and be able to bear the weight of the fully-loaded vehicle transporting the equipment. The client is responsible for ensuring that the location complies with all local laws and does not create hazard for pedestrians or road users. It is the responsibility of the client to organise any permits applicable for the provision of the service.
6. In respect of any additional fees or charges levied by the Supplier, the supplier will notify the client of any changes to the booking quotation via text, phone or email, including but not limited to changes to the time required to complete the service, frequency of trips needed to complete the service and time and date of collection.
7. Terms of service strictly require payment prior to completion unless a commercial account has been established prior to the service. Commercial accounts are available to ABN holders only for clients with long term service requirements and are subject to approval, including verification of account and third-party credit checks.
8. For any additional charges incurred on the day of booking, payment is required on the day of service prior to departure from the service site. Payments can be made direct to our office via credit card.
9. For clients with a pre-arranged credit account: The client may choose to terminate their booking if they no longer require their HydroBlast service. The client must give written notice to the supplier prior to the intended termination date; but only once the payments of any outstanding amounts owing to the supplier have been paid in full by the client.
10. Any client accounts exceeding the agreed trading terms by greater than 30 days are subject to a late payment fee. Late payments fees are levied at the rate of 5% of the total invoice amount for accounts greater than 30 days late. Accounts exceeding 60 days and remaining unpaid are subject to debt collection action. The supplier reserves their right to provide details of the client account to third-party agencies for recovery action. Clients with commercial accounts exceeding the 30 day trading terms shall be placed on hold and unable to book or receive services until payment is brought under terms.
11. All credit card payments may incur an extra surcharge of up to 3%. Charges are as levied by the third-party payment provider nominated by the supplier and are subject to change.
12. By accepting the booking and paying for the HydroBlast service the client hereby agrees to indemnify the supplier against all possible damages, claims and lawsuits
relating to the engaging of Hydroblast.com.au. This includes but is not limited to claims for loss of income, personal injury, environmental damage or property damage.
13. By signing our dockets for works completed you agree that in the event a payment for works completed is not received you agree to allowing a Caveat to be placed over the property to protect the payment for the works completed.
14. The Supplier shall not be held liable for any loss, damage, injury of death arising either directly or indirectly from the performance of its employees or franchisees.
15. Your booking, payment and acceptance of HydroBlast service is an implied acceptance of the above Terms and Conditions. Our terms and conditions are subject to change, and it is the client’s responsibility to ensure they have read and acknowledged the terms as displayed at www.junk.com.au prior to proceeding.
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Disclaimer
Under no circumstances will HydroBlast be held liable for any financial losses or damages incurred by the reliance upon the information contained on this website.
We bear no liability for the accuracy or reliability of any information it contains nor do we assume any responsibility for errors or omissions of the information provided. This information should be considered as advice only.